Booking & Cancellation Policy
Last updated: October 2026
1. How booking works
Every Enouting experience is private and arranged directly with the estates, so booking starts with a conversation — on WhatsApp or through the contact form. We check availability with the winery for your date and confirm the details with you in writing.
- A 25% deposit secures your date. Your booking is confirmed once we receive it and send you written confirmation.
- The balance is paid on the day of the experience — cash, card, or bank transfer, whichever you prefer.
- Payment instructions for the deposit (card or bank transfer) arrive together with your confirmation.
- A private driver is an optional add-on, always quoted individually — the price depends on group size, pickup point and route.
2. If you need to cancel
Plans change — these are the terms, counted from the day of your experience:
| When you cancel | What happens |
|---|---|
| More than 14 days before | Your deposit is refunded in full |
| 7–14 days before | Half of the deposit is refunded |
| Less than 7 days before, or no-show | The deposit is retained |
The balance is never at risk — it is only ever paid on the day. Refunds go back by the same method the deposit was paid, normally within a few business days.
3. If we have to cancel
If an experience cannot take place for reasons on our side — severe weather, a cellar closing unexpectedly, force majeure — you choose between a full refund, deposit included, or an alternative date or estate of equal value. We will always tell you as soon as we know.
4. Changing your date
More than 7 days out, we will always try to move your booking to a new date, free of charge, subject to the estate's availability. Closer to the date it depends on the winery — write to us and we will do what we can.
5. Group size and children
Our experiences are designed for small private groups — typically 2 to 8 guests; the exact range is shown on each experience page. Tastings are for guests of legal drinking age in Italy (18+). Travelling with children? Tell us when you enquire — where the estate allows it, we will adapt the day so everyone is looked after.
6. Questions
Anything unclear, or a situation these terms don't cover? Message us on WhatsApp or write to info@enouting.com — a human answers, usually within a few hours. Our general Terms of Service also apply.